Basic Troubleshooting
This article describes basic troubleshooting for the Exigo system.
If the Exigo system is not working properly, the following tips/advice might be useful for troubleshooting.
Contents
Firmware
Make sure that you are using the latest firmware/software on every part of your system.
The Exigo software releases come in packages including software for:
- EMT
- Primary System Controller
- Access Panels, Network Amplifiers (ENA) and Secondary System Controller
- CRM Access Panel
- Flowire
Make sure you are using the latest firmware from the same package.
Using firmware/software from different packages may cause problems.
Web Interface Access
Each device is equipped with a web interface. Make sure that it is possible to access each device via the interface.
This will also confirm that all devices are online.
IP Address and Directory Number
Make sure that all the devices have the correct IP address and directory number.
It is also important to set the default Gateway for each device.
It is considered best practice to use the x.x.x.1 address as the default Gateway.
Station List
After uploading the database to the system controller, it is possible to check the status of all the devices that are configured.
- Log on to the Primary System Controller with a web browser.
- Select System Monitoring > Stations > Configured
Here you will see the status of all the devices that are configured in the database.
Firewall (Filter) Settings
Make sure that you open up for all required protocols in the firewall filter settings on the AMC-IP card.
A guide on firewall settings can be found here.
Restart Devices
Restarting devices may help to resolve problems with the system.
From the web interface on the AMC-IP board, it is possible to do a chilly restart.
- Go to System Maintenance > System Recovery
- Click Chilly Restart
In many cases this will be sufficient to resolve the problem.
If this does not work, it may help to do a full restart of the devices (or turn the device off and then on again).
Factory Default
A factory default reset of a device may help to resolve some problems.
A guide on how to do factory default reset on various devices can be found here.
Logging
For more in-depth troubleshooting, it may be necessary to study the log files.
A guide on how to turn on logging can be found here.
