Basic Troubleshooting

This article describes basic troubleshooting for the Exigo system.
If you encounter problems making the Exigo system work the following steps might be useful for troubleshooting.

Firmware

Make sure that you are using the latest firmware on every part of your system.
The Exigo software releases comes in packages including software for:

• EMT
• Primary System Controller
• Access Panels, Network Amplifiers (ENA) and Secondary System Controller
• CRM Access Panel
• Flowire

Make sure you are using the latest firmware from the same package.
Using firmware/software from different packages may cause problems.

Web Server Access

Each device is equipped with a web interface. Make sure that it is possible to access each device via the interface.
This will make sure that all devices is online.

IP Address and Directory Number

Make sure that all the devices has the correct IP address and the correct directory number.
It is also important to set the default Gateway for each device.

Firewall (Filter) Settings

Make sure that you open up for all needed protocols in the firewall on the AMC-IP card.
A guide on firewall setting can be found here.

Restart Devices

Restarting devices might help resolving problems with the system.

From the web interface on the AMC-IP board it is possible to do a chilly restart.
Go to System Maintenance -> System Recovery:

AMC-IP web interface - Chilly Restart

In many cases this will be sufficient.
If this do not work it might help to do a full restart of the devices (or turn the device off/on).

Factory Default

A factory default of a device might help solving problems.
A guide on how to factory default on different devices can be found here.

Logging

For more in depth troubleshooting it might be necessary to study the log files.
A guide on how to turn on logging can be found here.