Difference between revisions of "Basic Troubleshooting"
(Tag: Visual edit) |
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Using [[Downloads | firmware/software]] from different packages may cause problems. | Using [[Downloads | firmware/software]] from different packages may cause problems. | ||
| − | == Web | + | == Web Interface Access == |
Each device is equipped with a web interface. Make sure that it is possible to access each device via the interface.<br> | Each device is equipped with a web interface. Make sure that it is possible to access each device via the interface.<br> | ||
| − | This will | + | This will also confirm that all devices are online. |
== IP Address and Directory Number == | == IP Address and Directory Number == | ||
| − | Make sure that all the devices | + | Make sure that all the devices have the correct IP address and[[Directory Numbers | directory number]].<br> |
It is also important to set the default '''Gateway''' for each device.<br> | It is also important to set the default '''Gateway''' for each device.<br> | ||
| − | It is considered best practice to use the x.x.x.1 address as the default | + | It is considered best practice to use the x.x.x.1 address as the default Gateway. |
== Station List == | == Station List == | ||
| − | After uploading the database to the controller it is possible to the status | + | After uploading the database to the system controller, it is possible to check the status of all the devices that are configured. |
| − | Log on to the Primary System Controller with a web browser. | + | * Log on to the Primary System Controller with a web browser. |
| − | + | * Select '''System Monitoring''' > '''Stations''' > '''Configured''' | |
| − | |||
[[File:Basic troubleshooting.JPG|thumb|left|500px|AMC-IP web interface - Stations]] | [[File:Basic troubleshooting.JPG|thumb|left|500px|AMC-IP web interface - Stations]] | ||
<br style="clear:both;" /> | <br style="clear:both;" /> | ||
Revision as of 10:21, 15 December 2016
This article describes basic troubleshooting for the Exigo system.
If the Exigo system is not working properly, the following tips might be useful for troubleshooting.
Contents
Firmware
Make sure that you are using the latest firmware on every part of your system.
The Exigo software releases come in packages including software for:
- EMT
- Primary System Controller
- Access Panels, Network Amplifiers (ENA) and Secondary System Controller
- CRM Access Panel
- Flowire
Make sure you are using the latest firmware from the same package.
Using firmware/software from different packages may cause problems.
Web Interface Access
Each device is equipped with a web interface. Make sure that it is possible to access each device via the interface.
This will also confirm that all devices are online.
IP Address and Directory Number
Make sure that all the devices have the correct IP address and directory number.
It is also important to set the default Gateway for each device.
It is considered best practice to use the x.x.x.1 address as the default Gateway.
Station List
After uploading the database to the system controller, it is possible to check the status of all the devices that are configured.
- Log on to the Primary System Controller with a web browser.
- Select System Monitoring > Stations > Configured
Here you will see the status of all the devices that are configured in the database.
Firewall (Filter) Settings
Make sure that you open up for all needed protocols in the firewall on the AMC-IP card.
A guide on firewall setting can be found here.
Restart Devices
Restarting devices might help resolving problems with the system.
From the web interface on the AMC-IP board it is possible to do a chilly restart.
Go to System Maintenance -> System Recovery:
In many cases this will be sufficient.
If this do not work it might help to do a full restart of the devices (or turn the device off/on).
Factory Default
A factory default of a device might help solving problems.
A guide on how to factory default on different devices can be found here.
Logging
For more in depth troubleshooting it might be necessary to study the log files.
A guide on how to turn on logging can be found here.
