Difference between revisions of "Basic Troubleshooting"
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(→Firmware) |
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* CRM Access Panel | * CRM Access Panel | ||
* Flowire | * Flowire | ||
| − | Make sure you are using the latest | + | Make sure you are using the latest [[Downloads | firmware]] from the same package.<br> |
| − | Using software from different packages may cause problems. | + | Using firmware/software from different packages may cause problems. |
== Web Server Access == | == Web Server Access == | ||
Revision as of 14:43, 21 November 2016
This article describes basic troubleshooting for the Exigo system.
If you encounter problems making the Exigo system work the following steps might be useful for troubleshooting.
Contents
Firmware
Make sure that you are using the latest firmware on every part of your system.
The Exigo software releases comes in packages including software for:
- EMT
- Primary System Controller
- Access Panels, Network Amplifiers (ENA) and Secondary System Controller
- CRM Access Panel
- Flowire
Make sure you are using the latest firmware from the same package.
Using firmware/software from different packages may cause problems.
Web Server Access
Each device is equipped with a web interface. Make sure that it is possible to access each device via the interface.
This will make sure that all devices is online.
IP Address and Directory Number
Make sure that all the devices has the correct IP address and the correct directory number.
It is also important to set the default Gateway for each device.
Firewall (Filter) Settings
Make sure that you open up for all needed protocols in the firewall on the AMC-IP card.
A guide on firewall setting can be found here.
