Difference between revisions of "Basic Troubleshooting"
| Line 21: | Line 21: | ||
It is also important to set the default '''Gateway''' for each device. | It is also important to set the default '''Gateway''' for each device. | ||
| + | == Firewall (Filter) Settings == | ||
| + | Make sure that you open up for all needed protocols in the firewall on the AMC-IP card.<br> | ||
| + | A guide on firewall setting can be found [[Firewall Settings | here]]. | ||
Revision as of 14:41, 21 November 2016
This article describes basic troubleshooting for the Exigo system.
If you encounter problems making the Exigo system work the following steps might be useful for troubleshooting.
Contents
Firmware
Make sure that you are using the latest firmware on every part of your system.
The Exigo software releases comes in packages:
- EMT
- Primary System Controller
- Access Panels, Network Amplifiers (ENA) and Secondary System Controller
- CRM Access Panel
- Flowire
Make sure you are using the latest software form the same package.
Using software from different packages may cause problems.
Web Server Access
Each device is equipped with a web interface. Make sure that it is possible to access each device via the interface.
This will make sure that all devices is online.
IP Address and Directory Number
Make sure that all the devices has the correct IP address and the correct directory number.
It is also important to set the default Gateway for each device.
Firewall (Filter) Settings
Make sure that you open up for all needed protocols in the firewall on the AMC-IP card.
A guide on firewall setting can be found here.
