Difference between revisions of "Factory Default"

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This article describes how to set the different Exigo devices back to factory default.<br>
+
This article describes how to reset the different Exigo devices back to factory default settings.<br>
−
If you encounter problems with a system a factory default might help solving the problem.
+
If you encounter problems with the system, a factory reset back to default settings may solve the problem.
  
−
== Factory Default on ESC-1 System Controller ==
+
== Factory Reset on ESC1 System Controller ==
−
The ESC-1 consists of '''Primary System Controller''' and '''Secondary System Controller'''.
+
The ESC1 consists of the '''Primary System Controller''' and the '''Secondary System Controller'''. <br>
 +
The Primary System Controller and the Secondary System Controller of the ESC1 are reset separately to factory default settings.
  
 
=== Primary System Controller ===
 
=== Primary System Controller ===
−
To set the Primary System Controller (AMC-IP board) to factory default:
+
To reset the Primary System Controller (AMC-IP board) to factory default:
−
In the web browser go to '''System Maintenance''' -> '''System Recovery'''
+
* In the web interface go to '''System Maintenance''' > '''System Recovery'''
 +
[[File:Factory default 1.JPG|thumb|left|500px|AMC-IP web interface - Factory Default]]
 +
<br style="clear:both;" />
 +
 
 +
There are two ways to do a factory reset:
 +
* '''Load Factory Defaults''' - This resets the configuration data. IP settings are retained.
 +
* '''Clean & Factory Default''' - This resets the configuration data. It also removes license, SysLog and Backup files, as well as Exigo mode. Current IP settings are retained.
 +
 
 +
=== Secondary System Controller ===
 +
To reset the Secondary System Controller to factory default:<br>
 +
* In the web interface go to '''Station Administration''' > '''Reboot'''
 +
[[File:Factory default 2.JPG|thumb|left|500px|Secondary System Controller web interface - Factory Default]]
 +
<br style="clear:both;" />
 +
 
 +
There are two ways to do a factory reset:
 +
* '''Factory Reset''' - This resets the configuration data. The SSC gets a default IP address ('''169.254.1.100''').
 +
* '''Factory Reset with DHCP''' - This resets the configuration data. The SSC is set to receive the IP address from DHCP.
 +
 
 +
It is also possible to do a Factory Reset from the GUI on the system controller front panel.
 +
* In the GUI go to '''Service''' > '''Restart & Restore'''
 +
[[File:Factory default 3.png|thumb|left|500px|ESC1 - GUI]]
 +
<br style="clear:both;" />
 +
 
 +
Factory Reset from the GUI will not restart the applications responsible for audio and monitoring (EdgeAudioClient & SysMon).<br>
 +
Because of this it is recommended to do factory reset from the web browser if possible.
 +
 
 +
=== Factory Default with DHCP ===
 +
If the web interface or the GUI is inaccessible it is possible to reset the ESC1 from the user interface: <br>
 +
To remove all configuration data, set the default configuration and reset to DHCP, press and hold the control knob for 20 seconds while booting up the System Controller.
 +
 
 +
== Factory Reset on ENA Amplifier ==
 +
To set a ENA amplifier in factory default:<br>
 +
* In the web browser go to '''Station Administration''' > '''Reboot'''
 +
[[File:Factory default 2.JPG|thumb|left|500px|ENA Amplifier web interface - Factory Default]]
 +
<br style="clear:both;" />
 +
 
 +
There are two ways to do a factory reset:
 +
* '''Factory Reset''' - This resets the configuration data. The ENA gets the default IP address ('''169.254.1.100''').
 +
* '''Factory Reset with DHCP''' - This resets the configuration data. The ENA is set to receive the IP address from DHCP.
  
−
[[File:Factory default 1.JPG|thumb|left|500px|AMC-IP - Factory Default]]
+
It is also possible to do a Factory Reset from the GUI on the amplifier front panel.<br>
 +
* In the GUI go to '''Service''' > '''Restart & Restore'''
 +
[[File:Factory default 4.png|thumb|left|500px|ENA - GUI]]
 
<br style="clear:both;" />
 
<br style="clear:both;" />
  
−
There is two ways to do a factory default:
+
Factory Reset from the GUI will not restart the applications responsible for audio and monitoring (EdgeAudioClient & SysMon).<br>
−
* '''Load Factory Defaults''' - This resets the configuration data. IP settings are kept.
+
Because of this it is recommended to do factory reset from the web browser if possible.
−
* '''Clean & Factory Default''' - This resets the configuration data. It also remove license, SysLog and Backup files. Removes Exigo mode. IP settings are kept.
+
 
 +
=== Factory Default with DHCP ===
 +
If the web interface or the GUI is inaccessible it is possible to reset the ENA from the user interface: <br>
 +
To remove all configuration data, set the default configuration and reset to DHCP, press and hold the control knob for 20 seconds while booting up the Amplifier.
  
−
=== Secondary System Controller ===
+
== Factory Reset on Access Panels ==
−
To set the Secondary System Controller to factory default:
 
−
In the web browser go to '''Station Administration''' -> '''Reboot'''
 
  
−
[[File:Factory default 2.JPG|thumb|left|500px|Secondary System Controller - Factory Default]]
+
To reset an access panel to factory default:<br>
 +
* In the web browser go to '''Station Administration''' > '''Reboot'''
 +
[[File:Factory default 2.JPG|thumb|left|500px|Access Panel web interface - Factory Default]]
 
<br style="clear:both;" />
 
<br style="clear:both;" />
  
 +
There are two ways to do a factory reset:
 +
* '''Factory Reset''' - This resets the configuration data. The SSC gets a default IP address ('''169.254.1.100''').
 +
* '''Factory Reset with DHCP''' - This resets the configuration data. The SSC is set to receive the IP address from DHCP.
  
 +
== Factory Reset Flowire Unit ==
 +
To reset a Flowire unit, use the Password Reset Button (1):
  
 +
[[File:FCDC Overview2.PNG|left|500px]]
 +
<br style="clear:both;" />
 +
{| border="1"
 +
| align="center" style="background:#ffd400;" width="50pt" | 1 || align="left" | '''Password Reset Button''' || align="left" | Pressing and holding this button for more than 15 seconds will reset the NMK password to the default: '''HomePlugAV0123'''
 +
|-
 +
| align="center" style="background:#ffd400;" width="50pt" | 2 || align="left" | Ethernet connection || align="left" | Ethernet connection without power
 +
|-
 +
| align="center" style="background:#ffd400;" width="50pt" | 3 || align="left" | Alt. position for DIN clips || align="left" |
 +
|-
 +
| align="center" style="background:#ffd400;" width="50pt" | 4 || align="left" | DIN mounting clips || align="left" |  Plastic clip to mount the Flowire Converter box to a DIN rail
 +
|-
 +
|}
 +
In addition to reseting the NMK password to its default, the Password Reset Button will also set the following factory defaults:
 +
* '''DHCP will be turned on'''
 +
* '''IGMP snooping querier will be turned on'''
  
 
[[Category:Troubleshooting]]
 
[[Category:Troubleshooting]]

Latest revision as of 13:09, 7 May 2018

This article describes how to reset the different Exigo devices back to factory default settings.
If you encounter problems with the system, a factory reset back to default settings may solve the problem.

Factory Reset on ESC1 System Controller

The ESC1 consists of the Primary System Controller and the Secondary System Controller.
The Primary System Controller and the Secondary System Controller of the ESC1 are reset separately to factory default settings.

Primary System Controller

To reset the Primary System Controller (AMC-IP board) to factory default:

  • In the web interface go to System Maintenance > System Recovery
AMC-IP web interface - Factory Default


There are two ways to do a factory reset:

  • Load Factory Defaults - This resets the configuration data. IP settings are retained.
  • Clean & Factory Default - This resets the configuration data. It also removes license, SysLog and Backup files, as well as Exigo mode. Current IP settings are retained.

Secondary System Controller

To reset the Secondary System Controller to factory default:

  • In the web interface go to Station Administration > Reboot
Secondary System Controller web interface - Factory Default


There are two ways to do a factory reset:

  • Factory Reset - This resets the configuration data. The SSC gets a default IP address (169.254.1.100).
  • Factory Reset with DHCP - This resets the configuration data. The SSC is set to receive the IP address from DHCP.

It is also possible to do a Factory Reset from the GUI on the system controller front panel.

  • In the GUI go to Service > Restart & Restore
ESC1 - GUI


Factory Reset from the GUI will not restart the applications responsible for audio and monitoring (EdgeAudioClient & SysMon).
Because of this it is recommended to do factory reset from the web browser if possible.

Factory Default with DHCP

If the web interface or the GUI is inaccessible it is possible to reset the ESC1 from the user interface:
To remove all configuration data, set the default configuration and reset to DHCP, press and hold the control knob for 20 seconds while booting up the System Controller.

Factory Reset on ENA Amplifier

To set a ENA amplifier in factory default:

  • In the web browser go to Station Administration > Reboot
ENA Amplifier web interface - Factory Default


There are two ways to do a factory reset:

  • Factory Reset - This resets the configuration data. The ENA gets the default IP address (169.254.1.100).
  • Factory Reset with DHCP - This resets the configuration data. The ENA is set to receive the IP address from DHCP.

It is also possible to do a Factory Reset from the GUI on the amplifier front panel.

  • In the GUI go to Service > Restart & Restore
ENA - GUI


Factory Reset from the GUI will not restart the applications responsible for audio and monitoring (EdgeAudioClient & SysMon).
Because of this it is recommended to do factory reset from the web browser if possible.

Factory Default with DHCP

If the web interface or the GUI is inaccessible it is possible to reset the ENA from the user interface:
To remove all configuration data, set the default configuration and reset to DHCP, press and hold the control knob for 20 seconds while booting up the Amplifier.

Factory Reset on Access Panels

To reset an access panel to factory default:

  • In the web browser go to Station Administration > Reboot
Access Panel web interface - Factory Default


There are two ways to do a factory reset:

  • Factory Reset - This resets the configuration data. The SSC gets a default IP address (169.254.1.100).
  • Factory Reset with DHCP - This resets the configuration data. The SSC is set to receive the IP address from DHCP.

Factory Reset Flowire Unit

To reset a Flowire unit, use the Password Reset Button (1):

FCDC Overview2.PNG


1 Password Reset Button Pressing and holding this button for more than 15 seconds will reset the NMK password to the default: HomePlugAV0123
2 Ethernet connection Ethernet connection without power
3 Alt. position for DIN clips
4 DIN mounting clips Plastic clip to mount the Flowire Converter box to a DIN rail

In addition to reseting the NMK password to its default, the Password Reset Button will also set the following factory defaults:

  • DHCP will be turned on
  • IGMP snooping querier will be turned on
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