Call Escalation
Call Escalation is a special input function that can be used to modify (escalate) call parameters, for example, to raise the priority of a Live Speech, Audio Program Control, or Message Control function.
Call Escalation is local to the access panel so it is not possible to escalate across different panels.
This function is typically used for Live Speech to escalate normal PTT use to important PA.
Contents
Call escalation configuration
- Drag-and-drop Input Actions -> Call Escalation to:
Access panel -> Programmable Keys -> Key -> p1-px -> press_action/release_action
The Escalation ID parameter on the Call Escalation function must correspond to the Escalation ID parameter on the input action that will be escalated.
When this is triggered, the function with the corresponding ID will get the new priority.
Clear Call Escalation when first call is activated
If the box is checked, the escalation state will be cleared when the call starts. If the box is unchecked, the escalation state will toggle.
Escalation ID
Identifies which calls will be modified by the escalation function.
Call Escalation Timeout
The time in seconds in which the call escalation function is active before it times out.
Overwrite Parameters
This replaces the selected value in the broadcasts.
Chime
The chime sound that will be played before the broadcast starts.
Call escalation examples
Example 1: Change priority and chime
This example will change the chime and priority of the live speech function used on an access panel.
This is typically used if the live speech function defaults to normal chime and normal priority, and that the access panel need a way of escalating this to increase priority above ongoing alarms.
- Escalation ID: This must be the same as for the live speech function it refers to on the access panel.
- Call escalation timeout: 5 seconds
- Overwrite parameters: Chime, priority
- Chime: Chime 2
- Priority: 1
When the escalation function is triggered it will change on the live speech function the chime to chime number 2 and the priority to 1.
If the live speech is pressed before the timeout of 5 seconds it will be activated with the new parameters. If more than 5 seconds passed after the escalation function was started the live speech function will fall back to the original parameters.
Example 2: Always include and clear call escalation after use
This example will change the chime and priority of the live speech function used on an access panel only once.
Live speech is commonly used together with dynamically selected zones, so by including "always include" zones the use will ensure that some zones are always included together with the dynamically selected zones.
- Escalation ID: This must be the same as for the live speech function it refers to on the accesspanel.
- Call escalation timeout: 5 seconds
- Always include: Zone1
- Overwrite parameters: Chime, priority
- Chime: Chime 2
- Priority: 1
When the escalation function is triggered it will change on the live speech function the chime to chime number 2 and the priority to 1.
It will also ensure that zone 1 is always included together with any other zones selected.
If the live speech is pressed before the timeout of 5 seconds it will be activated with the new parameters. If more than 5 seconds passed after the escalation function was started the live speech function will fall back to the original parameters. The live speech will also fall back to original parameters after it is used.
Example 3: Static zone selection
This example will change which zones the live speech function is sending audio too.
This is common to use when live speech during alarms should go to all zones regardless of dynamically selected zones.
The difference between "always include" and overwrite "destination" is that the overwrite "destination" will ensure audio is sent to only those zones.
- Escalation ID: This must be the same as for the live speech function it refers to on the accesspanel.
- Overwrite parameters: Destination
- Destination: All zones
When the escalation function is triggered it will change the destinations on the live speech function to a static set of zones.
